Over 20 years of IT experience, Stéphane Informatique can fix your IT problems. Computers are necessary part of modern life, but they also need looking after. Be it protecting them from a virus, hard drive falures, a good ‘spring clean’, or maybe some updates.
Here at Stéphane Informatique, we are able to provide all you needs. Have a virus? No problem, we can fix that! Hard Drive failing? No problem, we can fix that! Need a new computer? No problem, we can arrange that! What you computer to work faster? No problem, we can fix that!
Office or Home computer, we are here to serve!
Some problems can be resolved remotely, thus increasing response time and getting you back online faster. This option can only be used if your PC can connect to the internet and is still responsive. A PC badly infected by viruses, malware and/or has physical damage may require onsite intervention.
In many cases, this is the required option to find the solution and get you back up and running. Our team will come to your office/home (or we can meet in a mutual place) and analyse the problem and, in most cases, repair there and then. In some severe case (such as extensive virus/malware or hardware failure), the technician will advise it is better the take away the PC and repair at the workshop to help reduce cost to you.
note: depending on your location, a 10€ call out charge may be applicable
Re-Installation of the original Microsoft Windows (or upgraded version if previously done). AVG Free Anti-Virus installed (if no other provided), Microsoft Office (if valid product key provided). Additional software installed if provided. All data is backed up prior to re-install and kept for 3 months on a secure server.
Lost your files/folder by accidental format or deletion? In most cases they can be retrieved. If the hard drive is physically damaged, there might still be hope!!!
note: for best results please stop using your computer immediatly to improve the chances of restoring lost folder/files.
See our section Data Safe Guarding for more information and pricing.
– Remote Assist (hours per month depend on forfait)
– Onsite Assistance (not included on entry level forfait, hours per month depend on forfait)
– verifying anti-virus software is updated and scans running (remote)
– verifying malware software is updated and scans running (remote)
– Hard Drive status – defrag/health (remote)
– Response < 48h (Monday-Friday, Alpes-Hautes-Provence)